went towards the Dominican Republic on family vacation with my spouse and son on july31 til aug seventh 2015 had a great time till time to go home, the flight leaving about the aug7th had a delay for 8 several hours for departing to Miami then suppose to connect and head to dulles airport.
my grand mother have a flight from Ecuador two/eighteen/16 (cease in Miami)in path to The big apple,when she was waiting to have her baggage what a surprise she obtained!!her luggage was broken and anyone within steal some very good that was inside,also the zipper was violated(broken)she dropped in items that she carry it to my household With all the Price about $350 when she knowledgeable what occurs in AA counter in JFK NY they made available to changed her brand new baggage with an used and previous just one that appears like they get during the garbage!!.also they mentioned that to fix takes about 4 weeks!
Ultimately we acquired all of our luggage and naturally considered one of my baggage wasn't there. As expected it was misplaced, my sons motor vehicle seat was misplaced. The same women that had lied before spelled out that it needed to be there, scanned in.
Me and my wife had to confront a routine maintenance problem in the airport, traveling from JFK to MIA (AA2299),on account of which we had to change the flight .Following conveying The problem to the red jacket AA employee, the flight was changed, and we had been guaranteed to be seated while in the top quality as we were alleged to on the first flight (my wife is closely pregnant).
Your buyer service representatives are below helpful. After aiming to attend a scheduled for months coaching seminar our flight was canceled earning us not able to show up at. The one thing provided by American Airlines had been apologies and a refund with the flight.
I am astonished at The dearth of shopper service at American Airlines. I had been a flight attendant for 30 yrs and took great pride from the education I been given from American. Over a current excursion I watched a passenger and agent argue about which one was ruder. There is no obvious enforcement of grooming regulations anywhere in the corporation.
no. 0012309351902 from SNA to DFW. I was issued future flight passes great for your calendar year. I am creating to request that you waive the $two hundred transfer cost when I'm able to use the passes.
We landed promptly and ended up very happy the journey was clean and pain-free. After we designed it to baggage claim, the carousal stopped and about one/2 with the passengers received their baggage. There were so many of us looking forward to our luggage. A number of of us went to the AA to explain they required to do one thing.
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I used to be a passenger on yor flight AA2016 outside of Phil. airport on 4/nine/sixteen and return flight AA1755 out of Atl. airport again to Phila. on four/10. My ticket was for an aisle seat with wheelchair aid because of my handicap. About the flight from Phila., I had an aisle seat. The young Woman occupying the window seat was so significant she couldn’t fasten her seatbelt. She immediately fell asleep and began snoring loudly which continued for the entire flight. About the flight back again, I'd my boarding pass was for an everyday seat. I attempted to change seats for the kiosk , as it indicated there were more seats in the main cabin spot without having good results. My son and daughter-in-law had been denied gate passes to help me get all the way down to the airplane along with the ticket agent was truly disagreeable. I tried to improve at the boarding desk, then younger male indicated my ticketwas for handicap in his Personal computer, he said the cabin seats were being readily available and tried to improve me but without results. When I received back again into Phila., I waited Just about 40 minutes to get with the aircraft to baggage. This was probably the most humiliating and demeaning expertise I have ever experienced. If the wheelchair ultimately arrived, the lady commenced complaining about needing to thrust me. She couldn’t obtain the wheelchair up the elevation.
3) May possibly five at HPN we experienced to find chair…woman attendant could not push passenger up ramp on to airplane, so he walked…..Whenever we arrived at ORD we had to find chair at another gate….
I recognize that it could be some time right before USAIR and American application is going to be synched. But, there is no basis for your agents to get so disconnected.
The most crucial Web site address for American Airlines is . You'll be able to book flights and look for holiday packages along with other travel needs on the location. You can also access your American Airways account and call client service.
There exists a Center aged African American lady with a short hair Slash and Eyeglasses at your Philadelphia Airport site who refused to present me her whole identify Once i asked for it on account of her despicable Perspective. She last but not least explained to me her title was “D†and hid her title badge as she mentioned this. “D†doesn't ought to have a task in customer service and especially not as part of your top notch sign in spot in which I encountered her. As I rushed past the very long TSA line on the self service ticketing counter with only forty minutes right up until my flight departed I used to be satisfied to discover there was a free of charge kiosk. I began to retrieve my reservation and midway as a result of this process “D†walked as much as me and reported “This is certainly for useful reference first class passengers only†I appeared up within the monitor bewildered because there wasn’t any indication or indicator that the kiosks had been first-class kiosks and In addition I questioned how “D†understood I had been or wasn't top notch and why she would make these kinds of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for first-class passengers onlyâ€.